Returning or Cancellation
If you are not totally satisfied with any products that have not been engraved or personalised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is the customers’ responsibility to return item(s) purchases in the condition it was received and in original boxes and packaging.
You should email us at firstname.lastname@example.org to notify us of your return and the reason.
Alternatively, please contact a member of the customer support team on 07767 161875 during 8am to 8pm Mon – Fri, 10am to 5pm Sat & Sun.
When sending returns please address the package to:
SJ Sports Ltd
204 Bromley Lane
The cost of return is the customer’s responsibility. We recommend that you obtain proof of postage and return via a courier with tracking or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Any items that have been engraved or personalised specifically for you, are not subject to return or cancellation.
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
We will not be liable to pay any money to you by way of compensation for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods.
Photographic evidence for any damage or engraving errors will be required.